How To Get In Touch With Us During Lockdown

In these difficult and uncertain times following the outbreak of Covid-19, we hope that your families, loved-ones and colleagues are able to remain healthy and safe.

Neon has worked hard to protect the welfare and wellbeing of its staff and is consequently following Government guidance, adopting a fully remote and flexible working approach. Neon remains fully operational and you can still contact members of the team through their direct-dial numbers or via email, by following the links below to Underwriting, Claims or Operations.

During this period of disruption, Neon will continue to provide the highest level of customer service possible.


Lloyd’s Brussels: Important European News

Lloyd’s is proposing to transfer certain EEA insurance policies to Lloyd’s Brussels. The proposed transfer will not change terms and conditions of any policy, except that Lloyd’s Brussels will become the insurer and Data Controller in respect of the transferred policies.

Further information about the proposal (including whether it could affect your pre-transfer position), which policies are transferring, your rights and what you need to do can be found at


On 6 January 2020, American Financial Group (AFG) announced that it was exiting the Lloyd’s insurance market. Consequently, Neon Underwriting Ltd. has put Syndicate 2468 into an orderly run-off.

During this process we have, and continue to be, in regular dialogue with Lloyd’s and other relevant regulators.

To reassure our policyholders and clients, we would ask that you note the following:

  • Neon remains fully committed to all policyholders and all policies underwritten by Neon Syndicate 2468 will be honoured as per their terms and conditions

  • Any open claims, or matters arising, are unaffected by this announcement and they will continue to be managed in the normal way

  • Syndicate 2468 remains fully capitalised by AFG and, as with every other syndicate at Lloyd's will continue to benefit from Lloyd's full chain of security

  • Neon remains staffed to provide a full client service

  • Whilst Syndicate 2468 is no longer accepting any new or renewal business; any valid quotes or binding indications issued prior to 6 January 2020, will be honoured

Existing policyholders with any questions or concerns should contact their broker in the first instance. If you have any other queries, please liaise with your Neon underwriting contact, or email

Get In Touch

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