Our claims service and expertise: your peace of mind

Neon's Claims team has over 125 years' combined experience in the market and delivers expert claims service, driven by shared values of commitment, involvement, trust, and communication

Neon claims

At Neon, we understand the importance of claims for our clients.

Our Claims team focuses on delivering prompt resolutions and payments, providing specialist claims handlers and excellent service.

We put our clients and brokers’ interests first, by concentrating on their needs at a time when they really need us to deliver.

We make every effort to resolve claims quickly, avoiding unnecessary bureaucracy, focusing on achieving fair settlements and doing the right thing.

Our Claims Promise

  • We are available where and when you need us
  • We respond promptly to your calls
  • We tell you clearly who is handling your claim
  • We keep you in the loop, explaining each decision and action
  • We make sure you know how to escalate any concerns
  • We develop innovative approaches to help achieve prompt resolutions and payments

Specialist Claims Experience

  • Accident & Health
  • Bloodstock & Livestock
  • Cargo
  • Cyber
  • Energy
  • Financial Lines
  • General Casualty
  • Marine Hull & War
  • Marine Liability
    • Mergers & Acquisitions
    • Political Risk & Trade Credit
    • Professional Indemnity
    • Property Insurance
    • Property Reinsurance (Treaty)
    • Specie
    • Terrorism & Political Violence
    • Transportation









Our philosophy

We aim to always think, act and communicate with the client in mind.

We achieve this through our professional technical expertise and our adherence to core procedures and processes which ensure the best outcome.

We always welcome feedback, so please get in touch on our dedicated feedback email: claimshowarewedoing@neonuw.com

What the brokers say…

“…the thoughtful, calm and gentle way the Claims team managed a potentially difficult situation through to a pragmatic, sensible and ultimately cost-effective solution for all parties.”

“…working with Neon Claims was like switching on a light in a dark room.”

“…a very professional team… good approach to claims handling and problem-solving… very experienced in the sectors they work in.”

“…extremely professional, continually demonstrating an understanding of clients’ needs… delivering a service (including out-of-hours e-mail response) enabling us to service our client base spanning different time zones.”

Making a claim

Contact your dedicated Claims Manager, or get us all at claims@neonuw.com


James Sterling

Claims Director & Casualty Claims Manager

+44 (0)20 7488 7778 james.sterling@neonuw.com

Tamsin Arthur

Deputy Head of Claims, Head of Reinsurance & Senior Casualty Claims Adjuster

+44 (0)20 7488 7620 tamsin.arthur@neonuw.com

Jake Armour

Claims Operations Manager

+44 (0)20 7488 7786 jake.armour@neonuw.com

Flavio Cipriani

Senior Claims Adjuster

+44 (0)20 7488 7691 Flavio.Cipriani@neonuw.com

Jessie Hasler

Claims Operations Analyst

+44 (0)20 7488 7616 Jessie.Hasler@neonuw.com

Russell Hicklin

Property, Marine & Specialty Claims Manager

+44 (0)20 7488 7678 russell.hicklin@neonuw.com

Krishna Gandhi

Senior Casualty, Political Risk and Specialty Claims Adjuster

+44 (0)20 7488 7701 krishna.gandhi@neonuw.com

Get In Touch

Call us on: +44 (0)207 488 7700 or send us an email at: hello@neonuw.com
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