How To Get In Touch With Us During Lockdown

In these difficult and uncertain times following the outbreak of Covid-19, we hope that your families, loved-ones and colleagues are able to remain healthy and safe.

Neon has worked hard to protect the welfare and wellbeing of its staff and is consequently following Government guidance, adopting a fully remote and flexible working approach. Neon remains fully operational and you can still contact members of the team through their direct-dial numbers or via email, by following the links below to Underwriting, Claims or Operations.

During this period of disruption, Neon will continue to provide the highest level of customer service possible.


Lloyd’s Brussels: Important European News

Lloyd’s is proposing to transfer certain EEA insurance policies to Lloyd’s Brussels. The proposed transfer will not change terms and conditions of any policy, except that Lloyd’s Brussels will become the insurer and Data Controller in respect of the transferred policies.

Further information about the proposal (including whether it could affect your pre-transfer position), which policies are transferring, your rights and what you need to do can be found at


American Financial Group, Inc. sale of Neon group entities supporting Lloyd’s Syndicate 2468

We are pleased to announce that RiverStone Holdings Limited (RiverStone) has recently entered into a share purchase agreement with American Financial Group, Inc. (AFG), for the acquisition of the entire issued share capital of GAI Holding Bermuda and its subsidiaries, comprising the legal entities that own its Lloyd’s of London insurer, Neon and its Lloyd’s Syndicate 2468 (Neon).

The transaction, which remains subject to various regulatory approvals including from Lloyd’s and the PRA, is anticipated to complete before the year-end 2020. Upon closing of the sale, RiverStone will replace all of AFG’s funds at Lloyd’s (FAL), including release of the letters of credit and collateral pledge facility that AFG guarantees in support of Syndicate 2468’s FAL. This transaction will complete AFG’s exit from the Lloyd’s of London insurance market in line with their previous market statement made on 6 January 2020.

AFG and Neon are working in close partnership with RiverStone, an experienced legacy partner. Riverstone possesses concentrated and knowledgeable teams and all parties are committed to ensuring continuity of service during the transition phase at the same time as maintaining the Lloyd's Market reputation.

Neon and RiverStone have committed to a partnership where customer focus remains at the forefront, ensuring close collaboration and ongoing mutual support for the transferring portfolio. Both parties are determined to maintain a high standard of customer service and to ensure as smooth a transition as possible.

The key activity and dates relating to the sale, regulatory approvals and transition will be further communicated in the 4th Quarter 2020. We would request that all activity and correspondence remains through your normal interactions with the Syndicate for the time being and over the coming months there will be a gradual introduction of RiverStone.

We would further reiterate to clients and policyholders of Syndicate 2468 that:

  • All policies underwritten by Neon Syndicate 2468 will be honoured as per their terms and conditions and any open claims or matters arising are unaffected

  • The Syndicate will remain fully capitalised by AFG until such point as RiverStone has the regulatory approval to replace AFG’s Funds at Lloyd’s

  • Neon, in concert with RiverStone, remains staffed to provide a full client service: there are no changes to current working practices

  • As with all other Lloyd’s syndicates, Syndicate 2468 continues to benefit from the full Lloyd’s Chain of Security

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