How To Get In Touch With Us During Lockdown
In these difficult and uncertain times following the outbreak of Covid-19, we hope that your families, loved-ones and colleagues are able to remain healthy and safe.
Neon has worked hard to protect the welfare and wellbeing of its staff and is consequently following Government guidance, adopting a fully remote and flexible working approach. Neon remains fully operational and you can still contact members of the team through their direct-dial numbers or via email, by following the links below to Underwriting, Claims or Operations.
During this period of disruption, Neon will continue to provide the highest level of customer service possible.
Following an agreement signed on 26 September 2020, and following receipt of change of control approval by all relevant regulatory bodies, including the PRA, FCA and Lloyd’s, the Neon Group of companies, including the Lloyd’s Members GAI Indemnity Ltd, Lavenham Underwriting Ltd and Sampford Underwriting Ltd, became part of RiverStone Holdings Ltd (RiverStone) from 1 January 2021.
It should be noted that Neon Underwriting Ltd (Neon) will remain the Managing Agent of Lloyd’s Syndicate 2468 for the time being and will continue to work in close partnership with RiverStone, an experienced legacy partner.
RiverStone possesses concentrated and knowledgeable teams and all parties are committed to ensuring continuity of service during the transition phase throughout H1 2021, at the same time as maintaining the Lloyd's Market reputation.
Neon and RiverStone have committed to a partnership whereby customer focus remains at the forefront, ensuring close collaboration and ongoing mutual support for the orderly run-off of Syndicate 2468. Both parties are determined to maintain a high standard of customer service, and to ensure as smooth a transition as is possible.
We would further reiterate to clients and policyholders of Lloyd’s Syndicate 2468 that:
All policies underwritten by Syndicate 2468 will be honoured as per their terms and conditions and any open claims or matters arising are unaffected
The Syndicate remains fully capitalised by RiverStone in line with Lloyd’s regulations
Neon, in concert with RiverStone, remains staffed to provide a full client service: there are no changes to current working practices
As with all other Lloyd’s syndicates, Syndicate 2468 continues to benefit from the full Lloyd’s Chain of Security
We therefore request that, until further notice, all communication and correspondence remain through your normal channels with the Syndicate.