Complaints
Complaints Procedure and Contact Details
At Neon, we pride ourselves on providing the best possible underwriting service.
In the event that you wish to make a complaint, please contact us via any of the channels below:
- Post: Neon Underwriting Limited, 20 Gracechurch Street, London ECV3 0BG
- Email: complaints@rsml.co.uk
- Tel: +44(0)207 398 4251
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s.
Lloyd’s will investigate the matter and provide a final response.
Lloyd’s contact details are as follows:
- Post: Complaints, Lloyd’s, One Lime Street, London EC3M 7HA
- Email: complaints@lloyds.com
- Tel: +44 (0)20 7327 5693
- Fax: +44 (0)20 7327 5225
- Website: www.lloyds.com/complaints
Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS).
The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
- Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
- Email: complaint.info@financial-ombudsman.org.uk
- Tel: +44 (0)300 123 9 123
- Website: www.financial-ombudsman.org.uk